Business Continuity Disclosure
Tocqueville Securities has developed a Business Continuity Plan (the “Plan”) to be activated in response to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, there must be flexibility to respond to actual events as they occur. As a client it is important that you be aware of our Business Continuity Plan and that we provide you an overview of its most important elements. Because the Plan contains details of a confidential and proprietary nature, it cannot be distributed to the public. Our Business Continuity Plan is subject to revision and modification, and updated plans will be promptly posted on our website, as permitted by applicable law.
Contacting Us – If after a significant business disruption you cannot contact us as you usually do at 212-698-0800, you should call our alternative number 1-800-441-8705 or go to our web site at www.tocqueville.com. If neither of those means is available, you should contact our clearing firm, Pershing LLC (“Pershing”), at www.pershing.com for instructions on how it may assist you with prompt access to your funds and securities, enter orders and process other trade-related, cash and security transfer transactions.
Our Business Continuity Plan – We plan to recover and resume business operations after a significant business disruption. Our response will safeguard our employees and property, make a financial and operational assessment, protect the firm’s books and records, and allow our customers to transact business. In short, our Plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption. In particular, our Plan addresses: data back-up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Our clearing firm, Pershing, backs up our important records in a geographically separate area. Every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption. However Pershing has advised us that its resumption objective is to restore its own operations within four hours and be able to complete existing transactions and accept new transactions and payments within the same business day.
Varying Disruptions – Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site having access to back-up technology processing capabilities and expect to resume business within twenty-four hours. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and resume business within forty-eight to seventy-two hours. In cases of extreme business disruption where continuation of business may not be practical or in the best interest of the firm or its clients, we have implemented steps necessary to assure clients prompt access to their funds and securities.
For more information – Whatever the disruption, we plan to continue in business, transfer operations to a back-up site or to our clearing firm if necessary, and notify you through our customer emergency number, 1-800-441-8705 or our web site www.tocqueville.com how to contact us. If you have questions about our business continuity planning, you can contact Angel Torres at 212-698-0805.
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